AudiophileGPT

Refunds and cancellation

Effective September 14, 2026. Tomasetti Tech LLC, Longmont, Colorado, United States.

1. What you are buying

Pro is 150 questions in any rolling 24 hours for $9.00 USD a month or $90.00 a year, plus tax; Studio is 300 questions for $19.00 a month or $190.00 a year, plus tax. The tax is added at checkout where we are required to collect it, and the total is shown to you before your card is charged, so the list price is not always the amount on the receipt. It is a subscription, so it renews on its own: Stripe charges the card on the same date each month or year until you cancel. The counter rolls rather than resets, so each question drops off 24 hours after you asked it.

We do not sell prepaid blocks, lifetime access, or credit packs. There is one product and it is a monthly subscription.

2. How to cancel

Sign in, then press Manage or cancel in the account panel in the sidebar, under your email address. It opens the billing page Stripe keeps for your subscription, and the cancel button is on it. Nobody here reviews it or approves it, and there is no reason box you have to fill in to make the button work.

Cancelling takes effect at the end of the period you already paid for, not the moment you press it. You keep the paid tier until then, and the renewal is stopped at Stripe so the next billing date passes with no charge. That is 150 questions a day until the period ends, then 10 a day, which is the free account tier.

The same page is where you change the card on file and read past receipts. If you would rather not sign in at all, every charge comes with a receipt from Stripe that links to the same page, and that link does not need a password here.

If the button will not open for you, email billing@audiophilegpt.com from the address on the account and a person will cancel it. "Cancel my AudiophileGPT subscription" is enough. That path is not going away. It is what is behind the button, not the other way round.

What happens after you cancel

• You keep access until the end of the period you paid for. We do not cut you off the moment you ask.
• No further charges. The renewal is stopped at Stripe, so the next billing date passes without a charge.
• The account drops to the free tier when the paid period ends. That is 10 questions in any 24 hours, and your saved conversations are not touched.
• Nothing is deleted because you cancelled. The account stays until you ask us to delete it. The Privacy Policy has the retention details.

3. The 14-day refund

If you ask within 14 days of your first payment, you get a full refund of that payment, the tax on it included, no questions asked and no reason required. You do not have to explain what went wrong with the service.

After the first 14 days, a refund is not automatic. Section 4 covers when we still give one.

Refunds go back to the card that paid. Stripe usually shows it in 5 to 10 business days, and how fast it appears after that is up to your bank, not us. We will confirm by email when the refund is issued so you have a date to point at.

4. When we refund past 14 days

We refund the current month in these cases, whatever the date:

• You were charged after you cancelled. If you told us to cancel and a charge went through anyway, that charge is refunded in full, immediately.
• You were charged twice for the same month, or charged after a price change we did not email you about.
• The service was unusable for most of a month and it was our fault rather than an upstream model outage, and we did not already put it right.
• You could not use the tier you paid for because of something on our side, and you tell us in the same month it happened.
• The paid tier is withdrawn. If AudiophileGPT shuts down or the paid tier goes away, we refund the unused part of the month you are in, automatically, without you having to ask.

5. What we do not refund

• A month you already used. Past the first 14 days, a month where the service worked and you asked questions is a month you bought. This is the ordinary case and it is why cancelling is a single email rather than a negotiation.
• An account closed for abuse. If an account is closed for breaking section 5 of the Terms of Service, the current month is not refunded.
• Questions you did not use. The counter is a daily allowance, not credit. Unused questions in a day do not carry over and are not refundable.
• An answer you disagreed with. The answers are generated by a model and section 8 of the Terms of Service explains what they are worth. A wrong answer is not a billing problem. If the model failed outright and no answer came back, that question was already refunded to your counter, so you did not lose it.
• The free tiers. The anonymous trial and the free account cost nothing, so there is nothing to refund. They are offered as best effort and can change.

6. Talk to us before a chargeback

If a charge looks wrong, email billing@audiophilegpt.com first. A card dispute takes weeks, freezes the amount while it runs, and costs us a fee whether or not we were right, which is money that would rather be spent on the knowledge base. We would much rather just refund you. If you have already filed a dispute, tell us the case number and we will work with Stripe instead of against you.

7. Failed payments

If a card is declined, Stripe retries it over the following days and we email you about it. If it keeps failing, the subscription is cancelled and the account goes back to the free account tier. No debt collector, no late fee, and no account deletion over $9.

8. Price changes

If the price of the paid tier goes up, we email you at least 30 days before the new price applies to you. The change never applies to a month you have already paid for. You can cancel before it takes effect and pay nothing further.

The tax is not part of that. If your state or city raises its rate, the total you are charged goes up with it and there is no 30-day notice, because the price of the subscription has not changed. A new rate applies from the date it takes effect, and you can cancel the same as always.

9. Your rights where you live

Nothing on this page takes away a right you have under the consumer law where you live. Where those rights are stronger than this policy, they win.

• European Union and United Kingdom. You normally have 14 days to withdraw from a digital purchase. Because the service starts immediately, you would ordinarily be asked to consent to losing that right. We do not rely on that: we offer the same 14-day refund in section 3 to everyone, whether or not the withdrawal right applies. The EU online dispute resolution platform is at ec.europa.eu/consumers/odr.
• Colorado and the rest of the United States. Automatic renewals are disclosed in section 2 of the Terms of Service and in section 1 of this page. You are told before you pay that the subscription renews monthly until you cancel, and cancelling is free, stays in your own hands, and is available at any time from the account panel.
• Anywhere else. If your local law gives you a cancellation or refund right this page does not mention, email us and we will honour it.

10. How to reach us

billing@audiophilegpt.com. A person reads it, and we answer within 5 business days.

Get the request in before a renewal date and you will not be charged for the next month. Get it in after one and section 4 usually still covers you.

Tomasetti Tech LLC, Longmont, Colorado, United States.